We have a 14-day return policy. You have 14 days after your order is delivered to request a return. This applies to all items, including items bought on sale.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase. Candles that have been lit or melted cannot be returned.
How to start a return
Email [email protected] with your order number. Please contact us before sending anything back. Items sent back without an approved return request will not be accepted.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send you a prepaid return label and a replacement or full refund, including the original shipping charge.
Return shipping costs
For all other returns, you are responsible for the cost and risk of shipping the item back to us, and the original shipping charge is not refunded. We recommend an insured, trackable shipping service, since we cannot issue a refund until the return reaches us. Once your return is approved, we will email you the return address and instructions. Please do not send items to any other address.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.
Refunds
We will email you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take some time to post the refund.
Not returnable
Gift cards.
Questions about a return? Email [email protected].